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Operations

Volunteer Scheduling

Name: Spoki
Brand: Spoki
Rating: 4.8 (177 reviews)

Manage volunteer shifts, availability, and coordination through automated WhatsApp scheduling and real-time updates.

The Challenge

Coordinating volunteer schedules manually leads to gaps in coverage, no-shows, and frustration. Phone calls and emails are slow and unreliable for last-minute changes.

How It Works on WhatsApp

Availability Collection

Periodically ask volunteers for their available time slots via interactive WhatsApp messages.

Smart Scheduling

AI assigns shifts based on availability, skills, and coverage needs, then confirms with each volunteer.

Shift Reminders

Automated reminders sent before each shift with location, time, and task details.

Last-Minute Coverage

When a volunteer cancels, instantly notify available substitutes for quick replacement.

Conversation Example

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SpokiBot

Online

Message

Impact on Your Mission

-60%

No-show rate

90%

Shift fill rate

-80%

Admin time

+45%

Volunteer satisfaction

Customization Options

Adapt this solution to your scheduling needs:

Multi-location management
Skill-based shift assignment
Swap request handling
Hours tracking
Calendar integration
Emergency coverage alerts

Ready to Simplify Volunteer Coordination?

Automate your volunteer scheduling and ensure every shift is covered.

Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

We have different plans suitable for various needs. Visit the Pricing page for updated details.

Is there a free trial?

Yes, Spoki usually offers a trial period or a free plan to test the platform.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

View all FAQs

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Volunteer Scheduling

The Challenge