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Support

Beneficiary Support

Name: Spoki
Brand: Spoki
Rating: 4.8 (177 reviews)

Provide direct support to beneficiaries through WhatsApp with automated guidance, resource sharing, and 24/7 assistance.

The Challenge

Beneficiaries often face barriers accessing services: language, digital literacy, transportation, or limited office hours. Phone lines get overwhelmed and staff can't handle every inquiry personally.

How It Works on WhatsApp

Easy Access

Beneficiaries reach your organization anytime via WhatsApp with a simple message or QR code scan.

AI-Guided Support

AI answers common questions, guides through available services, and collects intake information.

Resource Delivery

Share documents, guides, and information packages directly in the chat.

Human Handoff

Complex cases are routed to the right staff member with full conversation context.

Conversation Example

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SpokiBot

Online

Message

Impact on Your Mission

+65%

Beneficiary reach

24/7

Support availability

-50%

Response time

+40%

Service access

Customization Options

Adapt this solution to your support needs:

Multi-language support
Service eligibility screening
Appointment scheduling
Document collection
Case management integration
Follow-up workflows

Ready to Better Support Your Beneficiaries?

Make your services accessible to everyone through WhatsApp.

Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

We have different plans suitable for various needs. Visit the Pricing page for updated details.

Is there a free trial?

Yes, Spoki usually offers a trial period or a free plan to test the platform.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

View all FAQs

Try Spoki for free

Receive 5 euro free credit now!

Beneficiary Support

The Challenge