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Engagement

Donor Management

Name: Spoki
Brand: Spoki
Rating: 4.8 (177 reviews)

Build and nurture donor relationships through personalized WhatsApp communication, automated thank-you messages, and engagement workflows.

The Challenge

Keeping donors engaged after their first contribution is critical. Without personalized follow-ups, donors feel disconnected and lapse. Manual outreach doesn't scale.

How It Works on WhatsApp

Welcome & Thank You

Automatic personalized thank-you messages sent immediately after each donation.

Engagement Workflows

AI-powered sequences keep donors informed about impact, upcoming campaigns, and ways to help.

Milestone Recognition

Celebrate donor anniversaries, cumulative giving milestones, and special acknowledgments.

Re-engagement Alerts

Identify lapsed donors and trigger personalized win-back campaigns.

Conversation Example

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SpokiBot

Online

Message

Impact on Your Mission

+50%

Donor retention

24/7

Engagement availability

-40%

Donor churn

+35%

Lifetime donor value

Customization Options

Adapt this solution to your donor strategy:

Donor tier segmentation
Personalized impact stories
CRM integration
Donation receipt automation
Birthday & anniversary messages
Lapsed donor re-activation flows

Ready to Strengthen Donor Relationships?

Keep your donors engaged and loyal through personalized WhatsApp communication.

Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

We have different plans suitable for various needs. Visit the Pricing page for updated details.

Is there a free trial?

Yes, Spoki usually offers a trial period or a free plan to test the platform.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

View all FAQs

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Donor Management

The Challenge