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Instant answers

AI Voice FAQ Handling for Phone Support

Let Spoki Voice answer repetitive customer questions instantly on every call — freeing your team to handle only what actually needs a human.

AI Voice FAQ Handling

The Challenge

The same handful of questions — opening hours, pricing, order status, policies — make up most of your call volume, yet every one still ties up a live agent. Repetitive questions are expensive to answer manually and frustrating for customers to wait for.

How It Works

Caller asks a common question
Whether it's hours, pricing, or policies, Spoki Voice recognizes the question the moment it's asked.
AI answers from your knowledge base
The AI pulls the accurate, up-to-date answer straight from your FAQ content or knowledge base.
Most calls resolved without a human
The vast majority of repetitive questions are answered completely, with no wait and no handoff needed.
Escalates only when it's a real question
If the question falls outside the FAQ, Spoki hands off to a human with full context already captured.

Example

Spoki Voice

Instant answers

Hi, what are your opening hours this weekend?
We're open Saturday from 10am to 6pm and Sunday from 11am to 4pm.
Great, and do you offer home delivery?
Yes, we deliver within a 15km radius for orders over €30. Would you like me to text you the delivery details?
Yes please.
Sent! Anything else I can help with?

Business Impact

90%
Repetitive questions answered without a human
24/7
Availability
<5s
Average answer time
€0
Cost per FAQ call handled by AI

Customization Options

Adapt Spoki Voice to your own FAQ content:

  • FAQ and knowledge base content
  • Answer tone and phrasing
  • Escalation rules for out-of-scope questions
  • Business hours and availability
  • Multi-language support
  • Sync with your help center or CRM

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Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

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