Back to Use Cases
📈
Unlimited capacity

AI Voice Support for Peak Call Volumes

Spoki Voice answers every call during your busiest periods — no queues, no busy signals, no hiring a seasonal team.

AI Voice Peak Demand Management

The Challenge

Call volume spikes around promotions, launches, or seasonal peaks, and staffing for the busiest day of the year means being overstaffed the rest of it. Meanwhile, callers during peak hours face long queues or busy signals.

How It Works

Call volume spikes
Whether it's a sale, an outage, or a seasonal peak, incoming calls surge well beyond normal levels.
Spoki Voice scales instantly
Every call is answered simultaneously — there's no queue, because the AI doesn't run out of capacity.
Routine requests handled in full
Most calls during peak periods are resolved completely by the AI, without adding headcount.
Human team handles the overflow that matters
Only complex or sensitive calls reach your team, exactly when they have room to focus on them.

Example Call

Spoki Voice

Unlimited capacity

Thanks for calling — we're experiencing high call volume today, but I can help right away. What can I do for you?
I just want to check the status of my order from the sale.
Of course — can I get your order number?
51092
It's out for delivery today. Would you like a text with live tracking?
Yes, thanks.

Business Impact

0
Calls lost to busy signals
Unlimited
Simultaneous call capacity
100%
Calls answered during peak periods
0
Extra seasonal hires needed

Customization Options

Adapt Spoki Voice to your peak scenarios:

  • Overflow and surge-handling rules
  • Scripts for high-volume scenarios
  • Escalation thresholds during peaks
  • Business hours and peak-window scheduling
  • Multi-language support
  • Sync with your CRM and support tools

Try Spoki Voice for free

Discover how voice AI can transform your customer conversations.

I have read and accept the Terms and Conditions, the Privacy Policy, and the processing of personal data pursuant to the GDPR. *

Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

View all FAQs