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Data-driven

AI Voice Conversation Analytics & Call Insights

Every call Spoki Voice handles becomes structured data — topics, objections, sentiment, and outcomes — automatically, without anyone reviewing recordings.

AI Voice Conversation Analytics

The Challenge

Calls contain a goldmine of insight into what customers actually want, what's confusing them, and why deals stall — but nobody has time to listen back to recordings, so that information just disappears.

How It Works

Every call is transcribed automatically
Spoki Voice captures a full transcript and recording of every conversation, without extra effort.
AI extracts topics and sentiment
Themes, objections, questions, and emotional tone are automatically tagged on every call.
Insights roll up into reporting
Trends across hundreds of calls become visible: common objections, rising topics, satisfaction shifts.
Alerts on what matters
Spoki flags urgent patterns — a spike in complaints, a recurring objection — before they become a bigger problem.

Example

Spoki Voice

Data-driven

Honestly, the price is a bit steep compared to what we expected.
I understand — would it help if I shared our current promotion, or connect you with someone who can discuss options?
Yeah, let's do that.
Noted your interest and the pricing concern — connecting you now.

Business Impact

100%
Calls transcribed and analyzed
Auto
Objections and topics tagged
0
Manual recording reviews needed
Real-time
Trend and sentiment alerts

Customization Options

Adapt analytics to what matters to your business:

  • Topics and tags to track
  • Sentiment and objection categories
  • Alert thresholds and triggers
  • Reporting dashboards and exports
  • Multi-language support
  • Sync with your CRM and BI tools

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Discover how voice AI can transform your customer conversations.

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Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

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