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AI Voice Agent for Multilingual Phone Support

Spoki Voice speaks your customers' language — literally — handling calls fluently in multiple languages without hiring multilingual staff.

AI Voice Multilingual Support

The Challenge

Serving international customers usually means hiring for specific languages, routing calls to whoever happens to speak them, or losing customers who can't get help in their own language.

How It Works

Caller speaks in their language
The caller talks naturally, in whichever language they're most comfortable with.
AI detects and responds fluently
Spoki Voice recognizes the language automatically and responds fluently, no transfer needed.
Full support, same quality
The caller gets the same level of service and information regardless of language.
Human handoff in the right language
If a human is needed, the handoff includes a summary so nothing gets lost in translation.

Example Call

Spoki Voice

Any language

Hola, quería preguntar sobre mi pedido.
¡Claro! ¿Me puede dar el número de pedido, por favor?
Es el 33210.
Perfecto, veo que está en camino y llega mañana. ¿Le envío el seguimiento por WhatsApp?
Sí, gracias.

Business Impact

6+
Languages supported out of the box
100%
Consistent service across languages
0
Need for multilingual hires
24/7
Multilingual coverage

Customization Options

Adapt Spoki Voice to the languages your customers speak:

  • Supported languages and dialects
  • Language-specific scripts and tone
  • Auto-detection vs. menu selection
  • Handoff notes translated for human agents
  • Business hours per region
  • Sync with your CRM and support tools

Try Spoki Voice for free

Discover how voice AI can transform your customer conversations.

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Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

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