Back to Use Cases
🎫
Pre-qualified

AI Voice Support Ticket Qualification

Spoki Voice collects the details your support team needs before a ticket ever reaches them — so agents start solving instead of asking.

AI Voice Ticket Qualification

The Challenge

Support agents spend the first few minutes of every call just gathering basic information — account details, issue type, urgency — before they can even start helping. That's time not spent solving the actual problem.

How It Works

Caller reports an issue
The caller explains what's wrong, in their own words, no menu-navigating required.
AI gathers the essentials
Spoki Voice asks the right follow-up questions — account, issue type, urgency — and structures the answers.
Ticket created automatically
A fully qualified ticket is created in your helpdesk, with a summary and priority already assigned.
Routed to the right team
The ticket lands with the right team already informed, ready to solve instead of ask.

Example

Spoki Voice

Pre-qualified

Hi, thanks for calling support — can you tell me what's going on?
My order arrived damaged and I need a replacement.
Sorry to hear that. Can I get your order number?
It's 48213.
Got it — I've logged this as a damaged-item replacement, marked urgent, and it's going straight to our fulfillment team. You'll hear back within a few hours.

Business Impact

100%
Tickets pre-qualified before reaching a human
-60%
Time to first meaningful response
24/7
Ticket intake coverage
Auto
Priority and routing assigned

Customization Options

Adapt the intake flow to how your support team works:

  • Qualifying questions per issue type
  • Priority and urgency rules
  • Helpdesk or ticketing system integration
  • Escalation triggers
  • Multi-language support
  • Routing rules by team or skill

Discover the case study most relevant to your industry

See how real businesses in your sector grow with Spoki.

Explore case studies

Try Spoki Voice for free

Discover how voice AI can transform your customer conversations.

I have read and accept the Terms and Conditions, the Privacy Policy, and the processing of personal data pursuant to the GDPR. *

Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

View all FAQs