Brand Guidelines

Everything you need to represent Spoki consistently.

Creator playbook

A practical guide for influencers and creators presenting Spoki in their own voice. Keep your style, show the real product and turn every video into a clear story.

Creator playbook

Create content that feels like you and proves Spoki’s value

One video, one use case and one real demo. Win attention with pace, credibility with product and conversion with a clear CTA.

Vertical · 9:16Cut every 2–3 sReal screen recording
Rec

00:00–00:02

Here’s a trick to book appointments while you sleep

no coding
Comment “SPOKI” ↓

The structure of a video that converts

Follow this order to capture attention, prove value and close with one concrete action.

  1. 11

    Hook

  2. 22

    Benefit + social proof

  3. 33

    One specific use case

  4. 44

    Product demo

  5. 55

    Remove objections

  6. 66

    CTA

01

Visual script

Structure and pace

Do

  • Follow the structure: hook → benefit + social proof → one specific use case → product demo → remove objections → CTA.
  • Cut every 2–3 seconds. Change angle, add B-roll or a screen recording so the image never stands still.

Don’t

  • Don’t cover five features at once. One video = one use case = one niche.
  • Don’t deliver a flat 90-second talking-head monologue without B-roll or screen footage.
02

Credibility

Product demo

Do

  • Show Spoki working: the chat booking an appointment, the agent being built and the calendar receiving the booking. Use the demo account preloaded with data for your niche.
  • Record a real screen capture. Seeing the product in action creates most of the credibility.
  • Lean into the “no coding / in minutes” angle: it triggers the thought “I can do that too”.

Don’t

  • Don’t promise anything the demo does not show. If you say “books appointments 24/7”, show it booking.
  • Don’t use fake mockups or invented screens.
  • Don’t describe a feature in words when you can show it.
03

Authenticity

Tone and personality

Do

  • Sound like yourself. Your way of speaking and your style make you recognizable and are what the algorithm rewards.
  • Speak in the first person, as if you are doing the viewer a favor: “I’m going to show you a trick that…”.
  • Keep the energy high, approachable and natural.

Don’t

  • Don’t read a corporate script word for word. Repetitive creator content loses reach.
  • Don’t adopt an advertising brand voice. People trust people, not ads.
  • Don’t force technical jargon you would not normally use.
04

Readability

Captions and format

Do

  • Synchronize captions with your speaking pace.
  • Use burned-in captions and highlight keywords according to the Subtitles style guide.

Don’t

  • Don’t publish without captions or rely only on the platform’s automatic captions.
  • Don’t use music that overpowers your voice.
05

Conversion

CTA (the close)

Do

  • Close by asking viewers to comment one unique keyword such as “SPOKI”, “AGENT” or “BOT”. Repeat it clearly at the end.
  • Explain the benefit of commenting: “comment X and I’ll send you the link”.
  • Save the CTA for the end, after you have delivered value.

Don’t

  • Don’t end without a call to action or with a generic “follow me”.

Value first. CTA second.

The keyword must be unique, easy to remember and connected to a concrete reward.

Deliver value
Ask for the keyword
Send the benefit

Closing example

Comment “SPOKI”

and I’ll send you the link to create your agent in minutes.

Before publishing

The video is ready when you can check all eight points.

8/8
  • Movement + hook line in the first 2 seconds
  • One use case / niche only
  • Real Spoki demo on screen
  • Cuts every 2–3 seconds with B-roll
  • Burned-in captions with highlighted keywords
  • Vertical 9:16, good lighting and clear audio
  • “Comment [your keyword]” CTA at the end
  • No promise the demo does not prove

Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

Manage customer support: Multi-operator team management with ticketing system and conversation routing

Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

E-commerce: Shopify, WooCommerce, PrestaShop, Magento

CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

Marketing: Mailchimp, Google Sheets

Payment: Stripe, PayPal

Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

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