Customer Care

AI Automatic Replies

Let AI handle conversations automatically

Configure AI to automatically respond to customer messages without human intervention. Perfect for after-hours support, FAQs, and routine inquiries.

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Incoming message

What are your business hours? I'd like to visit your store this weekend.

AI processing...
Auto reply

We're open Mon–Sat 9:00–19:00 and Sun 10:00–14:00. We look forward to seeing you!

Auto-reply active ✓
Accuracy: 96%
Coverage: 78%

What is Spoki AI Automatic Replies?

Spoki AI Automatic Replies let the Customer Service AI Agent answer high-confidence buyer messages without human review — useful for FAQ-style questions, order-status, return policy, business hours, product specs. Confidence thresholds, allow-listed topics and operator-defined "never auto-reply" intents keep the agent inside the safety envelope.

Key Benefits

24/7 Response

Never leave customers waiting

Consistent Quality

AI delivers accurate, on-brand responses

Smart Escalation

Complex issues routed to humans

How It Works

1

Configure Scope

Define what AI should handle automatically

2

Set Rules

Create escalation and handoff conditions

3

Monitor & Adjust

Review AI performance and fine-tune

FAQ

  • How do I keep the AI from auto-replying on sensitive topics?

    Configure deny-list intents (e.g. complaint, refund, legal); the agent always escalates those.

  • Can I see what the AI said before the buyer replied?

    Yes — every auto-reply is logged in the inbox with the citation source, ready for QA.

  • Does AI Automatic Replies override scheduled human shifts?

    No — it complements them; you can route to human within business hours and to AI off-hours.

Related Use Cases

Discover how businesses use this feature

Related Features

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Frequently Asked Questions

How many features does Spoki offer?

Spoki includes 50+ features across marketing automation, customer support, sales enablement, and AI. Key capabilities include bulk messaging, chatbot builder, drag-and-drop flow builder, team inbox, abandoned cart recovery, payment collection, and AI agents — all accessible from a single dashboard.

Do I need technical skills to use Spoki?

No. Spoki is designed for marketing and support teams with zero coding skills. The visual flow builder uses drag-and-drop logic, templates are pre-built, and integrations connect in a few clicks via Zapier or Make. Developers can use the REST API and webhooks for custom setups.

Which AI features are included?

Spoki includes AI-powered chatbots for 24/7 customer support, automatic lead qualification, smart reply suggestions, sentiment analysis, and AI agents that can handle complex multi-turn conversations. AI features are available on Service and Marketing plans.

Can I automate WhatsApp messages with Spoki?

Yes. Spoki's automation engine lets you create unlimited workflows triggered by events like form submissions, cart abandonment, payment confirmations, or scheduled times. Each workflow can include conditional logic, delays, A/B tests, and multi-channel actions across WhatsApp, SMS, and email.

What reporting and analytics does Spoki provide?

Spoki provides real-time dashboards tracking message delivery rates, open rates (typically 98%), click-through rates, conversion rates, and ROI per campaign. You can segment data by channel, campaign, operator, and time period. Advanced analytics are available on the Marketing plan.

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