Respostas Automáticas IA
Let AI handle conversations automatically
Configure AI to automatically respond to customer messages without human intervention. Perfect for after-hours support, FAQs, and routine inquiries.
Quais são os horários de funcionamento? Gostaria de visitar a loja neste fim de semana.
Estamos abertos Seg–Sáb 9:00–19:00 e Dom 10:00–14:00. Esperamos vê-lo em breve!
What is Spoki AI Automatic Replies?
Spoki AI Automatic Replies let the Customer Service AI Agent answer high-confidence buyer messages without human review — useful for FAQ-style questions, order-status, return policy, business hours, product specs. Confidence thresholds, allow-listed topics and operator-defined "never auto-reply" intents keep the agent inside the safety envelope.
Benefícios Principais
24/7 Response
Never leave customers waiting
Consistent Quality
AI delivers accurate, on-brand responses
Smart Escalation
Complex issues routed to humans
Como Funciona
Configure Scope
Define what AI should handle automatically
Set Rules
Create escalation and handoff conditions
Monitor & Adjust
Review AI performance and fine-tune
FAQ
How do I keep the AI from auto-replying on sensitive topics?
Configure deny-list intents (e.g. complaint, refund, legal); the agent always escalates those.
Can I see what the AI said before the buyer replied?
Yes — every auto-reply is logged in the inbox with the citation source, ready for QA.
Does AI Automatic Replies override scheduled human shifts?
No — it complements them; you can route to human within business hours and to AI off-hours.
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