Treinamento de Conhecimento IA
Train your AI with FAQs, documents, and website content
Upload documents, add FAQs, and let AI scrape your website to build a comprehensive knowledge base. Your AI gets smarter with every piece of information you add.
What is Spoki AI Knowledge Training?
Spoki AI Knowledge Training is the workflow for grounding the Customer Service AI Agent on your business: upload PDFs, FAQs, web pages, product manuals or knowledge-base exports, and the agent retrieves the relevant chunk at every turn so its answers stay accurate, current and policy-compliant — no hallucinations.
FAQ
Can I update the knowledge after the agent goes live?
Yes — incremental upload + scheduled refresh; the agent picks up new sources without retraining.
How does Spoki prevent the AI from hallucinating?
Retrieval-augmented generation: every answer cites a chunk of your knowledge; if no chunk matches, the agent escalates instead of guessing.
Can different agents have different knowledge bases?
Yes — each Custom AI Agent (sales, support, partner) has its own knowledge scope.
Benefícios Principais
Multiple Sources
PDFs, docs, websites, FAQs - all supported
Continuous Learning
AI improves as you add more content
Accurate Answers
Responses grounded in your actual data
Como Funciona
Add Content
Upload documents or add your website URL
Process & Index
AI analyzes and understands your content
Use Knowledge
AI uses this knowledge in conversations
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