Back to Use Cases
📅
Auto-scheduled

AI Voice Appointment Booking

Let callers book, reschedule, or cancel appointments over the phone, any time — synced automatically with your calendar and CRM.

Voice Appointment Booking

The Challenge

Scheduling calls tie up staff time, calendars get double-booked, and callers who reach out after hours have no way to book until the next business day. Every manual booking is a few minutes of admin work that adds up fast.

How It Works

Caller asks to book
The caller asks for an appointment, consultation, demo, or service visit — any time, day or night.
AI checks live availability
Spoki Voice checks your calendar in real time and offers the next available slots that fit the caller's preference.
Booking is confirmed instantly
Once a slot is chosen, the appointment is created directly in your calendar — no manual entry, no double-booking.
Reminders reduce no-shows
A confirmation and reminder are sent automatically via WhatsApp or SMS ahead of the appointment.

Example Call

Spoki Voice

Auto-scheduled

Hi, I'd like to book a consultation for next week if possible.
Sure — I have Tuesday at 3pm or Thursday at 11am available. Which works better for you?
Thursday at 11 works.
Perfect, you're booked for Thursday at 11am. I'll send a confirmation and a reminder the day before — anything else?
No, that's all, thank you.

Business Impact

24/7
Booking availability
0
Double-bookings
-30%
No-show rate with reminders
<1min
Average booking time

Customization Options

Adapt booking rules to how your calendar works:

  • Calendar and availability rules
  • Appointment types and durations
  • Confirmation and reminder channel
  • Rescheduling and cancellation flow
  • Multi-language support
  • Sync with Google Calendar, Outlook, or your CRM

Try Spoki Voice for free

Discover how voice AI can transform your customer conversations.

I have read and accept the Terms and Conditions, the Privacy Policy, and the processing of personal data pursuant to the GDPR. *

Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

View all FAQs