Back to Use Cases
🎧
24/7

24/7 AI Voice Customer Support

Answer every call day or night with an AI voice agent that understands context, resolves routine issues instantly, and hands off to a human the moment a conversation needs one.

24/7 Voice Customer Care

The Challenge

30–60% of calls go unanswered outside business hours, piling pressure on a support team already drowning in repetitive tickets. When a call finally escalates to a human, the customer has to repeat everything from scratch — and each interaction costs €3–5 to handle manually.

How It Works

Caller reaches Spoki Voice
Every inbound call is answered instantly, 24/7 — no hold music, no missed calls outside business hours.
AI understands the request
Spoki Voice listens, understands intent, and pulls the right answer from your knowledge base, CRM, or order system in real time.
Most issues resolved on the spot
Around 70% of routine requests — order status, opening hours, account questions — are resolved without ever reaching a human.
Smart handoff when it matters
When a call is complex, sensitive, or the caller sounds frustrated, Spoki hands off to your team with a full transcript and summary already prepared.

Example Call

Spoki Voice

24/7

Hi, I placed an order last week and I still haven't received a shipping update.
Of course — can I get the order number or the phone number the order was placed under?
It's ending in 4482.
Thanks. I can see it shipped yesterday and is expected tomorrow between 9am and 1pm. Would you like me to text you the tracking link?
Yes please, that's great.
Sent! Is there anything else I can help with today?

Business Impact

24/7
Availability
70%
Resolved without a human
100%
Calls answered
<10s
Average answer time

Customization Options

Adapt Spoki Voice to how your support team already works:

  • Knowledge base and FAQ content
  • Voice, tone and greeting script
  • Escalation rules based on sentiment and urgency
  • Business hours and after-hours coverage
  • Multi-language support
  • Sync with your CRM and ticketing system

Try Spoki Voice for free

Discover how voice AI can transform your customer conversations.

I have read and accept the Terms and Conditions, the Privacy Policy, and the processing of personal data pursuant to the GDPR. *

Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

View all FAQs