Back to Use Cases
📞
Never miss a call

AI Voice Missed Call Recovery

Every missed call gets an instant callback or follow-up — so a busy line or an after-hours call never turns into a lost customer.

Missed Call Recovery

The Challenge

When your team is busy, on another line, or the office is closed, calls go unanswered — and most callers never call back. Each missed call is a potential lead, booking, or support request quietly walking away.

How It Works

A call goes unanswered
Whether your team is busy, on another line, or it's after hours, Spoki Voice detects the missed call immediately.
AI calls back automatically
Within moments, Spoki Voice returns the call, introduces itself, and picks up exactly where the caller left off.
The need is captured
The AI understands why the person called — support, a booking, a question — and handles it or routes it appropriately.
Nothing falls through the cracks
Every missed call, callback, and outcome is logged automatically, so your team always sees the full picture.

Example Call

Spoki Voice

Never miss a call

Hi, this is Spoki calling back from Company — I saw we missed your call a moment ago, how can I help?
Oh great, yes — I wanted to ask if you're open this weekend.
We are, Saturday 10am to 6pm and Sunday 11am to 4pm. Would you like me to send you the address over WhatsApp?
That would be perfect, thanks.
Sent! Anything else I can help with?

Business Impact

100%
Missed calls followed up
<1min
Average callback time
24/7
Coverage, even after hours
+25%
Recovered leads and bookings

Customization Options

Adapt the callback flow to your business:

  • Callback delay and retry rules
  • Greeting and callback script
  • Business hours vs after-hours flow
  • Escalation to a human on callback
  • Multi-language support
  • Sync with your CRM and call logs

Try Spoki Voice for free

Discover how voice AI can transform your customer conversations.

I have read and accept the Terms and Conditions, the Privacy Policy, and the processing of personal data pursuant to the GDPR. *

Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

View all FAQs