Are suggestions generated for every message?

Yes — in real time, with caching for identical conversation prefixes to keep latency low.

Can suggestions reflect my brand tone?

Yes — the LLM is conditioned on the brand glossary and historical replies you mark as "good".

Do suggestions consider the customer’s history?

Yes — the AI looks at past tickets, orders and inbox memory before drafting.

Inteligência Artificial

Respostas Sugeridas IA

Name: Respostas Sugeridas IA
Brand: Spoki

Get intelligent reply suggestions as you chat

AI analyzes conversations and suggests relevant responses in real-time. Operators can send suggestions with one click, maintaining personal touch while boosting productivity.

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Chat com Cliente

Olá, fiz um pedido há 3 dias e ainda não recebi o número de rastreamento. Podem me ajudar?

Respostas sugeridas pela IA

Vou verificar o status do seu pedido imediatamente. Pode compartilhar o número do pedido?

Seu número de rastreamento deve chegar em até 24h. Deixe-me verificar para você.

Peço desculpas pelo atraso. Vou verificar isso imediatamente.

Confiança: 94%

3 sugestões prontas ✓

Aprendendo com o feedback

What are Spoki AI Suggested Replies?

Spoki AI Suggested Replies show the human operator 3 LLM-generated reply candidates for the current WhatsApp conversation, ranked by likelihood of resolution. The operator can pick one (single click), edit before sending, or reject and write their own — turning the AI into a co-pilot rather than a replacement.

FAQ

Are suggestions generated for every message?
Yes — in real time, with caching for identical conversation prefixes to keep latency low.
Can suggestions reflect my brand tone?
Yes — the LLM is conditioned on the brand glossary and historical replies you mark as "good".
Do suggestions consider the customer’s history?
Yes — the AI looks at past tickets, orders and inbox memory before drafting.