Customer Care

AI Tools Connection

Connect external tools and data sources to your AI agents

Give your AI agents superpowers by connecting them to external tools. Check inventory, look up orders, book appointments, and more - all through natural conversation.

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Tools Connection

AI Hub — All tools connected

CRM System
Connected
E-commerce Platform
Connected
Calendar & Booking
Connected
3 tools connected ✓
Sync active
Last sync: 1 min ago

What is Spoki AI Tools Connection?

Spoki AI Tools Connection lets the Customer Service AI Agent call external tools at runtime — CRM, OMS, TMS, calendar, payment, internal APIs — as part of the conversation. The agent decides when to call which tool, parses the response and replies in natural language, turning WhatsApp into the front-end for any back-office system.

Key Benefits

Real-Time Data

AI accesses live data from your systems

Take Actions

AI can create bookings, update records, etc.

Seamless Integration

Connect via API or pre-built integrations

How It Works

1

Connect Tools

Link your CRM, calendar, or custom APIs

2

Define Actions

Specify what AI can do with each tool

3

Enable AI Access

AI uses tools during conversations

FAQ

  • What kinds of tools can the AI agent call?

    Any HTTP-reachable API: CRMs (HubSpot, Salesforce), OMS, calendars, payment providers, search APIs, internal databases.

  • Does the agent decide which tool to call on its own?

    Yes — it does function calling. You define the tool spec; the LLM picks the right one for the user’s intent.

  • Is this MCP?

    Spoki AI Tools Connection follows the Model Context Protocol (MCP) pattern; we also expose a WebMCP server for external AI agents like ChatGPT and Claude.

Related Use Cases

Discover how businesses use this feature

Related Features

Explore other features in this category

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Frequently Asked Questions

How many features does Spoki offer?

Spoki includes 50+ features across marketing automation, customer support, sales enablement, and AI. Key capabilities include bulk messaging, chatbot builder, drag-and-drop flow builder, team inbox, abandoned cart recovery, payment collection, and AI agents — all accessible from a single dashboard.

Do I need technical skills to use Spoki?

No. Spoki is designed for marketing and support teams with zero coding skills. The visual flow builder uses drag-and-drop logic, templates are pre-built, and integrations connect in a few clicks via Zapier or Make. Developers can use the REST API and webhooks for custom setups.

Which AI features are included?

Spoki includes AI-powered chatbots for 24/7 customer support, automatic lead qualification, smart reply suggestions, sentiment analysis, and AI agents that can handle complex multi-turn conversations. AI features are available on Service and Marketing plans.

Can I automate WhatsApp messages with Spoki?

Yes. Spoki's automation engine lets you create unlimited workflows triggered by events like form submissions, cart abandonment, payment confirmations, or scheduled times. Each workflow can include conditional logic, delays, A/B tests, and multi-channel actions across WhatsApp, SMS, and email.

What reporting and analytics does Spoki provide?

Spoki provides real-time dashboards tracking message delivery rates, open rates (typically 98%), click-through rates, conversion rates, and ROI per campaign. You can segment data by channel, campaign, operator, and time period. Advanced analytics are available on the Marketing plan.

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