Where does the AI agent get the tracking data?

From the connected Shopify / WooCommerce / Magento / OMS / TMS via API; it never makes up order numbers.

Can buyers change the shipping address mid-conversation?

Yes — the AI agent collects the new address, validates it, and pushes it back to the order if the courier still allows changes.

Does AI Shipping Info handle returns?

Yes — the agent guides the buyer through the return policy and triggers the return label workflow when the rules allow.

Inteligencia Artificial

Información de Envío IA

Name: Información de Envío IA
Brand: Spoki

Recopila detalles de envío automáticamente a través de conversaciones IA

Deja que la IA recopile información de envío completa de los clientes naturalmente en la conversación. Valida direcciones, ofrece opciones de entrega y confirma detalles automáticamente.

Comenzar Prueba Gratuita Ver Precios

Sara M.

En línea

¿Dónde está mi pedido #12847?

Está en camino. Llega hoy a las 18:00. ¿Quieres el enlace de seguimiento?

Express Carrier

#12•••847

ETA: Hoy, 18:00

Enviado

En reparto

Entregado

Seguimiento en vivo

Tracking obtenido

Transportista sincronizado

Tickets de soporte evitados

-18%

What is Spoki AI Shipping Info?

Spoki AI Shipping Info answers buyer questions about delivery (tracking, estimated arrival, courier, address change) directly inside WhatsApp. The AI agent reads the live order data from your ecommerce / OMS / TMS and replies in the buyer’s language, with a tracking link when available.

FAQ

Where does the AI agent get the tracking data?
From the connected Shopify / WooCommerce / Magento / OMS / TMS via API; it never makes up order numbers.
Can buyers change the shipping address mid-conversation?
Yes — the AI agent collects the new address, validates it, and pushes it back to the order if the courier still allows changes.
Does AI Shipping Info handle returns?
Yes — the agent guides the buyer through the return policy and triggers the return label workflow when the rules allow.