Where does the AI agent get the tracking data?

From the connected Shopify / WooCommerce / Magento / OMS / TMS via API; it never makes up order numbers.

Can buyers change the shipping address mid-conversation?

Yes — the AI agent collects the new address, validates it, and pushes it back to the order if the courier still allows changes.

Does AI Shipping Info handle returns?

Yes — the agent guides the buyer through the return policy and triggers the return label workflow when the rules allow.

Artificial Intelligence

Informazioni Spedizione AI

Name: Informazioni Spedizione AI
Brand: Spoki

Raccogli dettagli di spedizione automaticamente tramite conversazioni AI

Lascia che l'AI raccolga informazioni complete sulla spedizione dai clienti in modo naturale nella conversazione. Valida indirizzi, offri opzioni di consegna e conferma i dettagli automaticamente.

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Sara M.

Online

Dove è il mio ordine #12847?

È in arrivo. Consegna prevista oggi entro le 18:00. Vuoi il link di tracciamento?

Express Carrier

#12•••847

ETA: Oggi, 18:00

Spedito

In consegna

Consegnato

Tracking in tempo reale

Tracking recuperato

Corriere sincronizzato

Ticket supporto evitati

-18%

What is Spoki AI Shipping Info?

Spoki AI Shipping Info answers buyer questions about delivery (tracking, estimated arrival, courier, address change) directly inside WhatsApp. The AI agent reads the live order data from your ecommerce / OMS / TMS and replies in the buyer’s language, with a tracking link when available.

FAQ

Where does the AI agent get the tracking data?
From the connected Shopify / WooCommerce / Magento / OMS / TMS via API; it never makes up order numbers.
Can buyers change the shipping address mid-conversation?
Yes — the AI agent collects the new address, validates it, and pushes it back to the order if the courier still allows changes.
Does AI Shipping Info handle returns?
Yes — the agent guides the buyer through the return policy and triggers the return label workflow when the rules allow.