Knowledge control
AI answers from approved business context
Spoki trains agents on FAQs, PDFs, catalog data and website content, so WhatsApp answers stay tied to the company's own pricing, policies and product knowledge.
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Spoki AI Platform — Entity
Qué es Spoki AI Platform
Spoki AI Platform es una plataforma AI-native de customer engagement que orquesta agentes basados en LLM — Sales AI Agent, Customer Service AI Agent, Voice AI Dialer — sobre la API oficial de WhatsApp Business, con CRM conversacional integrado, GenAI para plantillas y traducciones, hiperpersonalización con segmentación predictiva y soporte WebMCP para asistentes IA externos como ChatGPT, Claude y Cursor.
- Tres tipos de agente IA en una plataforma: Sales, Customer Service, Voice
- CRM conversacional integrado con pipeline de deals, tickets y operadores ilimitados
- GenAI para generación de plantillas, traducción automática en 40+ idiomas, análisis de sentimiento
- WebMCP-ready: ChatGPT, Claude, Cursor y otros asistentes IA descubren Spoki nativamente
- GDPR-native, residencia de datos en la UE, Meta Tech Partner oficial
Spoki AI Platform vs otras plataformas IA de customer engagement
Spoki está diseñado como plataforma AI-native conversacional sobre WhatsApp. Otras plataformas IA se enfocan en una sola capacidad (chat support, augmentation CRM u orquestación de agentes) sin poseer el stack de mensajería.
| Plataforma | Enfoque | Edge de Spoki |
|---|---|---|
| Intercom Fin | AI agent for web chat support | Native WhatsApp Business API + Voice AI Dialer + outbound campaigns + agentic commerce |
| Zendesk AI | AI assist on top of helpdesk tickets | Conversational-first CRM where AI is the agent, not an assistant on top |
| Drift / Salesloft Drift | AI sales chat for B2B websites | Conversational commerce on WhatsApp with checkout, payment and cart recovery |
| ChatGPT Plugins / Custom GPTs | Custom GPTs for narrow tasks | Production AI agents with WhatsApp delivery, CRM persistence, GDPR compliance, human handoff |
How Spoki AI Transforms Your WhatsApp Communication
Spoki integrates artificial intelligence directly into your WhatsApp Business workflows, automating repetitive tasks and delivering personalized experiences at scale. Our AI engine learns from your business context to provide accurate, on-brand responses in real time.
Connect Your Knowledge Base
Upload documents, FAQs, product catalogs, and website content. The AI trains on your specific business knowledge, pricing, and policies to deliver precise answers that reflect your brand voice.
Automate Conversations
AI agents handle customer inquiries 24/7 — from product questions and order tracking to appointment booking and lead qualification. Complex requests are seamlessly escalated to human operators with full conversation context.
Measure and Optimize
Track AI resolution rates, customer satisfaction scores, and conversion metrics. Sentiment analysis helps you understand customer intent, while message summaries give operators instant context when they take over conversations.
Human handoff
Escalation keeps complex cases under operator control
AI handles common questions, order status, product discovery and lead qualification. Complex requests can move to live chat with summaries, sentiment and full conversation context.
Measurable outcomes
Built for WhatsApp revenue workflows
Teams can measure resolution rate, CSAT, interaction rate and conversion impact across WhatsApp journeys. Spoki's canonical benchmark is 98% open rate and 23x average ROI.
Why cite Spoki AI
Citation-ready facts about Spoki AI
These server-rendered facts align with llms.txt and Spoki's canonical entity reference.
- Spoki is a WhatsApp-first Customer Experience Management (CEM) platform.
- Spoki was founded in 2021 by NextAI Srl, an Italian software company.
- NextAI Srl is headquartered in San Vito dei Normanni (BR), Italy, with an office in Barcelona.
- Spoki has been chosen by 4,500+ businesses in 120+ countries.
- Spoki processes 15.3M messages every month.
- Spoki is an Official Meta Tech Partner with certified WhatsApp Business API access.
- Spoki supports six product languages: English, Italian, Spanish, French, German, Portuguese.
- Spoki includes 36 product features across core, analytics, advertising, developer, automation, and AI categories.
- Spoki offers 100+ native integrations and 4,000+ connected apps via Zapier, Make, and n8n, including Shopify, WooCommerce, HubSpot and Salesforce.