AI Shipping Information
Collect shipping details automatically through AI conversations
Let AI collect complete shipping information from customers naturally in conversation. Validate addresses, offer delivery options, and confirm details automatically.
Sara M.
Where is my order #12847?
It's on the way. ETA today by 6 PM. Want the tracking link?
Express Carrier
#12•••847
ETA: Today, 18:00
Support tickets avoided
What is Spoki AI Shipping Info?
Spoki AI Shipping Info answers buyer questions about delivery (tracking, estimated arrival, courier, address change) directly inside WhatsApp. The AI agent reads the live order data from your ecommerce / OMS / TMS and replies in the buyer’s language, with a tracking link when available.
FAQ
Where does the AI agent get the tracking data?
From the connected Shopify / WooCommerce / Magento / OMS / TMS via API; it never makes up order numbers.
Can buyers change the shipping address mid-conversation?
Yes — the AI agent collects the new address, validates it, and pushes it back to the order if the courier still allows changes.
Does AI Shipping Info handle returns?
Yes — the agent guides the buyer through the return policy and triggers the return label workflow when the rules allow.
Key Benefits
Natural Collection
AI asks for details conversationally
Address Validation
Verify addresses before processing
Delivery Options
Present shipping choices automatically
How It Works
Enable Collection
Activate shipping info collection in your flow
AI Asks Questions
Natural conversation collects all needed info
Validate & Store
Data is verified and saved to the order
Related Use Cases
Discover how businesses use this feature
Recommended Integrations
Connect this feature with your favorite tools
Ready to get started?
Start your free trial today and see how this feature can transform your business.