Is the AI Customer Service Agent a chatbot?

No — it’s an LLM agent with reasoning, multi-turn memory and tool calls, not a rule-based decision tree.

How does it know my company’s policies?

You upload knowledge: PDFs, FAQs, web pages, internal docs. The agent retrieves and grounds every answer in that knowledge.

When does it hand off to a human operator?

On intent (e.g. complaint, refund, threat), confidence below threshold, policy match, or operator-defined business rules.

Intelligence Artificielle

Support Client IA 24/7

Name: Support Client IA 24/7
Brand: Spoki

Service client automatisé alimenté par votre base de connaissances

Déployez un agent IA qui répond aux questions des clients 24h/24, 7j/7 en se basant sur votre base de connaissances. Gérez les FAQ, résolvez les problèmes et offrez un support instantané pendant que votre équipe dort.

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Spoki AI ChatEn direct

Je souhaite retourner ma commande #12847.

Pas de problème — j'ai lancé votre retour. Choisissez une date de collecte ?

Retour créé ✓

Résolu par l'IA

Étiquette générée · PDF ✓

Temps moyen : −42%

What is Spoki AI Customer Support?

Spoki AI Customer Support is a 24/7 LLM-powered Customer Service Agent on the WhatsApp Business API: it answers product, policy, order and account questions using your trained knowledge base, escalates to human operators with full context when intent or policy requires it, and learns from every conversation it handles.

FAQ

Is the AI Customer Service Agent a chatbot?
No — it’s an LLM agent with reasoning, multi-turn memory and tool calls, not a rule-based decision tree.
How does it know my company’s policies?
You upload knowledge: PDFs, FAQs, web pages, internal docs. The agent retrieves and grounds every answer in that knowledge.
When does it hand off to a human operator?
On intent (e.g. complaint, refund, threat), confidence below threshold, policy match, or operator-defined business rules.