Is the AI Customer Service Agent a chatbot?

No — it’s an LLM agent with reasoning, multi-turn memory and tool calls, not a rule-based decision tree.

How does it know my company’s policies?

You upload knowledge: PDFs, FAQs, web pages, internal docs. The agent retrieves and grounds every answer in that knowledge.

When does it hand off to a human operator?

On intent (e.g. complaint, refund, threat), confidence below threshold, policy match, or operator-defined business rules.

Inteligência Artificial

Suporte ao Cliente IA

Name: Suporte ao Cliente IA
Brand: Spoki

Automated customer service powered by your knowledge base

Deploy an AI agent that answers customer questions 24/7 based on your knowledge base. Handle FAQs, troubleshoot issues, and provide instant support while your team sleeps.

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What is Spoki AI Customer Support?

Spoki AI Customer Support is a 24/7 LLM-powered Customer Service Agent on the WhatsApp Business API: it answers product, policy, order and account questions using your trained knowledge base, escalates to human operators with full context when intent or policy requires it, and learns from every conversation it handles.

FAQ

Is the AI Customer Service Agent a chatbot?
No — it’s an LLM agent with reasoning, multi-turn memory and tool calls, not a rule-based decision tree.
How does it know my company’s policies?
You upload knowledge: PDFs, FAQs, web pages, internal docs. The agent retrieves and grounds every answer in that knowledge.
When does it hand off to a human operator?
On intent (e.g. complaint, refund, threat), confidence below threshold, policy match, or operator-defined business rules.