Is the AI Customer Service Agent a chatbot?

No — it’s an LLM agent with reasoning, multi-turn memory and tool calls, not a rule-based decision tree.

How does it know my company’s policies?

You upload knowledge: PDFs, FAQs, web pages, internal docs. The agent retrieves and grounds every answer in that knowledge.

When does it hand off to a human operator?

On intent (e.g. complaint, refund, threat), confidence below threshold, policy match, or operator-defined business rules.

Inteligencia Artificial

Atención al Cliente IA 24/7

Name: Atención al Cliente IA 24/7
Brand: Spoki

Servicio al cliente automatizado basado en tu base de conocimiento

Despliega un agente IA que responde preguntas de clientes 24/7 basándose en tu base de conocimiento. Gestiona FAQ, resuelve problemas y proporciona soporte instantáneo mientras tu equipo duerme.

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Spoki AI ChatEn vivo

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Resuelto por IA

Etiqueta generada · PDF ✓

Tiempo medio: −42%

What is Spoki AI Customer Support?

Spoki AI Customer Support is a 24/7 LLM-powered Customer Service Agent on the WhatsApp Business API: it answers product, policy, order and account questions using your trained knowledge base, escalates to human operators with full context when intent or policy requires it, and learns from every conversation it handles.

FAQ

Is the AI Customer Service Agent a chatbot?
No — it’s an LLM agent with reasoning, multi-turn memory and tool calls, not a rule-based decision tree.
How does it know my company’s policies?
You upload knowledge: PDFs, FAQs, web pages, internal docs. The agent retrieves and grounds every answer in that knowledge.
When does it hand off to a human operator?
On intent (e.g. complaint, refund, threat), confidence below threshold, policy match, or operator-defined business rules.