Integrate WhatsApp with BigCommerce to Improve Your E-Commerce

The integration between BigCommerce and WhatsApp is a strategic solution to improve customer interaction, increase sales and provide immediate support. With this connection, you can harness the power of instant messaging to manage orders, respond to inquiries, and optimize the customer journey effectively.

Main Functionality of Integration

1. Automatic Order Notifications

With WhatsApp integration, you can send automated notifications to your customers about order status. From purchase to delivery, users will receive real-time updates, reducing the need to contact support.

2. Abandoned Cart Recovery

Many customers add products to the cart without completing the purchase. With WhatsApp, you can send personalized reminders to encourage them to finalize the transaction, perhaps offering an incentive such as a discount or direct assistance.

3. Real-Time Customer Support

WhatsApp provides a direct and fast channel for customer support. Customers can ask questions, receive product information, and solve problems without having to wait for lengthy email responses or support tickets.

4. Management of Orders and Payments

Through WhatsApp, you can allow customers to place orders directly from chat and even receive secure payment links, enhancing the shopping experience and facilitating checkout.

5. Direct Marketing and Personalized Promotions

Using WhatsApp, you can send targeted promotional messages, exclusive discounts and personalized offers to your customers. This tool has a much higher open rate than email, ensuring effective communication.

Why Integrate WhatsApp with BigCommerce?

The integration between BigCommerce and WhatsApp offers numerous benefits, including:

  • Improved customer experience with quick and personalized communications.
  • Increased conversion through abandoned cart reminders and real-time support.
  • Increased loyalty as customers value direct and personalized interactions.
  • Reduced service requests through automated notifications and quick responses.

If you want to improve the efficiency of your ecommerce on BigCommerce and offer a superior user experience, WhatsApp integration is the ideal solution. Start harnessing the power of messaging now to increase sales and retain your customers.

Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

We have different plans suitable for various needs. Visit the Pricing page for updated details.

Is there a free trial?

Yes, Spoki usually offers a trial period or a free plan to test the platform.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

View all FAQs

Try Spoki for Free

No credit card required

I accept the General Terms and Conditions and the processing of personal data related to the use of the Services pursuant to the Privacy Policy. *

I accept specific articles of the Client Agreement, the GDPR Data Processing Agreement, and the General Terms and Conditions. *