How does the WhatsApp Business API work?

The **WhatsApp Business App** and the **WhatsApp Business API** (used by Spoki) are two completely different solutions designed for different business needs:\n\n**WhatsApp Business App:**\n• Designed for small businesses and sole proprietors\n• Manual message management\n• Limited to 5 devices simultaneously\n• Maximum 256 contacts per broadcast\n• No automation capabilities\n• Free but with significant limitations\n• No CRM or integration support\n\n**WhatsApp Business API (Spoki):**\n• Designed for medium to large businesses\n• **Unlimited operators**: Your entire team can manage conversations simultaneously\n• **Unlimited broadcasts**: Send messages to thousands of contacts\n• **Advanced automation**: Chatbots, automatic responses, intelligent workflows\n• **CRM integration**: Connect with your existing tools (HubSpot, Salesforce, etc.)\n• **Analytics & reporting**: Detailed statistics on your communications\n• **No ban risk**: Official API approved by Meta for bulk messaging\n• **Cloud-based**: No need to keep a phone connected\n• **Multi-channel**: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

We have different plans suitable for various needs. Visit the Pricing page for updated details.

Is there a free trial?

Yes, Spoki usually offers a trial period or a free plan to test the platform.

Can I integrate Spoki with other tools?

Spoki integrates with **thousands of platforms** through native integrations, Zapier, Make (Integromat), and Webhooks.\n\n**Native Integrations:**\n\n• **E-commerce**: Shopify, WooCommerce, PrestaShop, Magento\n\n• **CRM**: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign\n\n• **Marketing**: Mailchimp, Google Sheets\n\n• **Payment**: Stripe, PayPal\n\n• **Support**: Zendesk\n\n**Via Zapier/Make:**\n\nConnect to **4,000+ platforms** including:\n• Google Workspace (Sheets, Calendar, Drive)\n• Microsoft Office 365\n• Slack, Trello, Asana\n• WordPress, Webflow\n• Custom apps via API\n\n**Webhooks & API:**\n\nFull REST API for developers to build custom integrations.

Integrate WhatsApp with Semplisio for Effective Automations and Notifications

Q: What is Spoki?

**Spoki** is a comprehensive **WhatsApp Business API platform** that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.\n\nWith Spoki, you can:\n\n• **Automate communications**: Send automated messages, create chatbots, and set up intelligent workflows\n\n• **Manage customer support**: Multi-operator team management with ticketing system and conversation routing\n\n• **Increase sales**: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp\n\n• **Marketing campaigns**: Send bulk messages to thousands of contacts with personalized templates\n\n• **AI-powered features**: Leverage artificial intelligence to automate responses and qualify leads 24/7\n\n• **Integrate with your tools**: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools\n\nSpoki is an **official Meta Tech Partner**, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

The integration between Spoki, WhatsApp, the global leader in messaging apps, and Semplisio, a business software connector to speed up and make the company competitive, offers a unique opportunity to improve communication and operational efficiency. This triple integration aims to create a powerful communication and business management tool to optimize customer interactions and automate your company's business processes. Here is a detailed overview of the technical and operational benefits:

1. Communication Automation and Personalization

Direct Integration with WhatsApp
By integrating Spoki and WhatsApp, companies can communicate directly with customers through the world's most popular messaging platform. This allows you to send instant notifications, order confirmations, status updates, reminders, and much more, directly to the customer's mobile device, ensuring near-immediate reception and almost guaranteed reading.
Business Process Automation with Semplisio
Semplisio manages various operational aspects, from inventory to billing. With the integration of Spoki, actions taken in Semplisio can trigger automatic communications on WhatsApp. For example, when an order is processed or shipped, Semplisio can communicate with Spoki to send an automatic update message to the customer via WhatsApp.

2. Improving Customer Engagement and Satisfaction

Personalized and Timely Messages
The ability to personalize messages based on customer data collected from Semplisio and send them via WhatsApp significantly improves engagement. For example, companies can send personalized offers or follow-up messages based on customer purchase preferences or order history.
Improved Customer Support
With WhatsApp, customers can easily reply to messages or initiate new support requests. The integration allows you to manage these interactions more efficiently, centralizing communications and allowing staff to respond quickly and knowledgeably, thanks to the data accessible from Semplisio.

3. Operational Efficiency and Reporting

Workflow Automation
The integration of Spoki and Semplisio enables workflow automation. For example, inventory reaching a certain level can automatically trigger a notification to order additional supplies, while Semplisio can update the inventory status and communicate it to sales and logistics teams via WhatsApp.
Detailed Analysis and Reports
The integration allows you to track the effectiveness of communications and interactions with customers. Companies can analyze message open rates, response times, and conversions from specific campaigns, providing valuable data to further optimize marketing and communication strategies.

4. Security and Compliance

Secure Data Management
With WhatsApp's strict privacy and security policies and the security features of Spoki and Semplisio, companies can be confident that customer information is managed and transmitted securely, maintaining compliance with regulations such as GDPR.
Unified Interface
The integration provides a unified interface for communication, operations, and analytics management, making it easier for businesses to manage large volumes of data and customer interactions without compromising efficiency or effectiveness.

The integration of Spoki, WhatsApp, and Semplisio transforms the way companies communicate with customers, manage internal operations, and monitor performance. Through automation, personalization, and advanced analysis, companies can not only improve customer satisfaction but also optimize their internal operations for a direct impact on productivity and profitability.

Configuration | Integrate Spoki and WhatsApp with Semplisio

What does Semplisio do in detail? In just a few clicks, Semplisio connects your ERP to your Marketplaces and eCommerce platforms. It also provides workflows with which you can facilitate and automate your sales processes. All with a simple click.

Semplisio offers:

Fast and fully automated processes;
Simplified warehouse, price, and shipping management;
Data that is always up-to-date and aligned across various company areas;
Customer Experience Optimization in a few steps;
Import of sales orders and customer master data into the management system;
Synchronization of products, price lists, and stock levels between management system and eCommerce.

Through Semplisio, it is possible to integrate the following platforms: Sendinblue, MailChimp, Mailup, Shippypro, Qaplà, Zendesk, Google Gmail, Google Calendar, Google Contacts, Arca Evolution, Mago 4, Contabilità in Cloud, Danea EasyFatt, Fatture in Cloud, Giobby, Alyante, Prestashop, WooCommerce, Magento, Magento2, Shopify, Suite CRM, Zoho CRM, Ebay, Amazon, Tilby.

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.