How does the WhatsApp Business API work?

The **WhatsApp Business App** and the **WhatsApp Business API** (used by Spoki) are two completely different solutions designed for different business needs:\n\n**WhatsApp Business App:**\n• Designed for small businesses and sole proprietors\n• Manual message management\n• Limited to 5 devices simultaneously\n• Maximum 256 contacts per broadcast\n• No automation capabilities\n• Free but with significant limitations\n• No CRM or integration support\n\n**WhatsApp Business API (Spoki):**\n• Designed for medium to large businesses\n• **Unlimited operators**: Your entire team can manage conversations simultaneously\n• **Unlimited broadcasts**: Send messages to thousands of contacts\n• **Advanced automation**: Chatbots, automatic responses, intelligent workflows\n• **CRM integration**: Connect with your existing tools (HubSpot, Salesforce, etc.)\n• **Analytics & reporting**: Detailed statistics on your communications\n• **No ban risk**: Official API approved by Meta for bulk messaging\n• **Cloud-based**: No need to keep a phone connected\n• **Multi-channel**: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

We have different plans suitable for various needs. Visit the Pricing page for updated details.

Is there a free trial?

Yes, Spoki usually offers a trial period or a free plan to test the platform.

Can I integrate Spoki with other tools?

Spoki integrates with **thousands of platforms** through native integrations, Zapier, Make (Integromat), and Webhooks.\n\n**Native Integrations:**\n\n• **E-commerce**: Shopify, WooCommerce, PrestaShop, Magento\n\n• **CRM**: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign\n\n• **Marketing**: Mailchimp, Google Sheets\n\n• **Payment**: Stripe, PayPal\n\n• **Support**: Zendesk\n\n**Via Zapier/Make:**\n\nConnect to **4,000+ platforms** including:\n• Google Workspace (Sheets, Calendar, Drive)\n• Microsoft Office 365\n• Slack, Trello, Asana\n• WordPress, Webflow\n• Custom apps via API\n\n**Webhooks & API:**\n\nFull REST API for developers to build custom integrations.

Create a more authentic and direct relationship with your customers with Spoki's WhatsApp API.

Advanced features for automation, CRM and integrations with existing business systems.

Free Trialofficial documentation

API + WhatsApp

Seamless integration for automated communications

Why WhatsApp API + Spoki works like magic

Transform your customer communication with powerful API integration.

1. Customer Communication Transformation

With WhatsApp's API you maximize the effectiveness of your communication by enabling message automation and advanced conversation management, providing immediate and personalized customer service.

2. Automation of the personalized Customer experience

By integrating Spoki and the WhatsApp API into your customer's customer journey, you can automate it with: welcome messages, predefined/custom responses, and massive conversations, thus improving the overall efficiency of your communication.

3. Integration with Enterprise Systems

The API facilitates the integration of WhatsApp with CRM and order management systems, enabling smooth management of customer conversations and optimized data collection.

What this API does

The high potential of API integration requires significant investment in development. This is where Spoki comes in, which lowers the barrier to entry for advanced WhatsApp usage by leveraging the official API and offering a wide range of features.

What can be done with the Spoki API?

Creation and management of automated conversation flows;
Unlimited promotional campaigns;
Multimedia content and chat buttons to improve engagement;
Integration with major Marketing, CRM and CMS tools for more integrated overall management.

How it works

Click on Automations in the menu;

Go to the upper right-hand corner on the "New" button;

Give your Automation a name and click on "Save

Give your Automation a name and click on "Save."

API Integration

Your System

API Request

Spoki API

Process & Send

Customer

Receives WhatsApp

4. Tracking Conversation Metrics.

Ability to Monitor WhatsApp performance, providing key data such as number of messages, response rate, and length of conversations.

Spoki makes the benefits of the WhatsApp API accessible to all businesses, without the need for complex investments in development. Register to test key features and turn your communication on WhatsApp into a true state-of-the-art marketing and service channel.

Leave now for free and turn every message into a valuable interaction.

Start with the free account on Spoki and get started with your first campaigns thanks to €5 included credit.

Free Trial Book the Call

Or contact us to build your winning strategy together. We are waiting for you!

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.