Food FAQ Automation on WhatsApp
Create a flow to automate responses to common questions about menu, hours, and reservations.
The Challenge
Staff answers the same questions about hours, menu, allergens, and reservations. This time could be dedicated to guests in the room.
How It Works on WhatsApp
- Interactive Menu
- Customer selects their question category from buttons.
- Automatic Response
- Automation immediately provides the requested information.
- Deep Dive
- For specific requests, they can request human assistance.
- Conversion
- Each interaction can lead to a reservation or order.
Example Conversation
Business Impact
Customization Options
Adapt automation to your venue:
- Opening hours
- Menu and prices
- Allergen info
- How to reach us
- Reservations
- Takeout and delivery
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Reduce workload and improve service.
What your customer actually receives
Every automation you build lands as a normal WhatsApp conversation. This is the same journey, seen from the other side of the screen.
Your customer’s WhatsApp
Spoki · WhatsApp Business API
- 1Discovery
Hi Sara! Thanks for your interest — want me to show you the options that fit you best?
09:41
Triggered by an ad click, a form or a QR code. No app to install.
- 2Consideration
Here are the three most popular choices. Tap one and I’ll send you the details.
09:43
The AI agent answers questions in real time and hands over to a human on request.
- 3Decision
Your cart is saved. Complete the order here — payment happens inside the chat.
13:07
Checkout and payment without leaving the conversation.
- 4Retention
Your order shipped. Track it here — and let me know how it goes.
18:20
Shipping updates, feedback requests and reorders on the same thread.
One thread, start to finish. Your customer never repeats themselves and never loses the history.
Where this plays out
Customer teams use Spoki to resolve on first contact, with AI handling volume and humans handling nuance.
