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Hospitality FAQ Automation
Create a flow to automate responses to guests' most common questions.
The Challenge
Staff receives the same questions about schedules, services, parking, and surroundings. This takes time that could be dedicated to guests.
How It Works on WhatsApp
- Interactive Menu
- Guests select their question category from buttons.
- Automatic Response
- Automation provides the appropriate answer based on selection.
- Deep Dive
- For complex requests, guests can request human assistance.
- Escalation
- Unresolved requests are passed to staff with context.
Example Conversation
Business Impact
-70%
Manual requests
24/7
Active support
5s
Response time
+90%
Satisfaction
Customization Options
Adapt automation to your property:
- Check-in/out FAQ
- Service hours
- Parking info
- Restaurant and breakfast
- Local attractions
- Transport and transfers
Ready to Automate Support?
Reduce manual requests by 70% with automated FAQs.
