**Spoki** is a comprehensive **WhatsApp Business API platform** that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.\n\nWith Spoki, you can:\n\n• **Automate communications**: Send automated messages, create chatbots, and set up intelligent workflows\n\n• **Manage customer support**: Multi-operator team management with ticketing system and conversation routing\n\n• **Increase sales**: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp\n\n• **Marketing campaigns**: Send bulk messages to thousands of contacts with personalized templates\n\n• **AI-powered features**: Leverage artificial intelligence to automate responses and qualify leads 24/7\n\n• **Integrate with your tools**: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools\n\nSpoki is an **official Meta Tech Partner**, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The **WhatsApp Business App** and the **WhatsApp Business API** (used by Spoki) are two completely different solutions designed for different business needs:\n\n**WhatsApp Business App:**\n• Designed for small businesses and sole proprietors\n• Manual message management\n• Limited to 5 devices simultaneously\n• Maximum 256 contacts per broadcast\n• No automation capabilities\n• Free but with significant limitations\n• No CRM or integration support\n\n**WhatsApp Business API (Spoki):**\n• Designed for medium to large businesses\n• **Unlimited operators**: Your entire team can manage conversations simultaneously\n• **Unlimited broadcasts**: Send messages to thousands of contacts\n• **Advanced automation**: Chatbots, automatic responses, intelligent workflows\n• **CRM integration**: Connect with your existing tools (HubSpot, Salesforce, etc.)\n• **Analytics & reporting**: Detailed statistics on your communications\n• **No ban risk**: Official API approved by Meta for bulk messaging\n• **Cloud-based**: No need to keep a phone connected\n• **Multi-channel**: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with **thousands of platforms** through native integrations, Zapier, Make (Integromat), and Webhooks.\n\n**Native Integrations:**\n\n• **E-commerce**: Shopify, WooCommerce, PrestaShop, Magento\n\n• **CRM**: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign\n\n• **Marketing**: Mailchimp, Google Sheets\n\n• **Payment**: Stripe, PayPal\n\n• **Support**: Zendesk\n\n**Via Zapier/Make:**\n\nConnect to **4,000+ platforms** including:\n• Google Workspace (Sheets, Calendar, Drive)\n• Microsoft Office 365\n• Slack, Trello, Asana\n• WordPress, Webflow\n• Custom apps via API\n\n**Webhooks & API:**\n\nFull REST API for developers to build custom integrations.

Streamline Your WhatsApp Communication with Spoki’s New ‘My Chats’ Filter

In today’s fast-paced business environment, efficient communication is paramount. For businesses leveraging WhatsApp Business for customer interactions, managing a high volume of chats can be a challenge. That’s why Spoki is excited to announce the release of the ‘My Chats’ filter (v17.1.8), designed to streamline your workflow and ensure you never miss an important conversation. This new feature, available now in your chat section, helps you focus on active conversations and manage your workload more effectively, leading to improved customer satisfaction and increased efficiency.

What is the ‘My Chats’ Filter?

The ‘My Chats’ filter is a personalized view of your active conversations within the Spoki platform. Here’s how it works:

Automatic Inclusion: When you initiate a conversation by sending a message to a contact through Spoki, that chat automatically appears in your ‘My Chats’ view.
24-Hour Visibility: Each chat remains visible in your ‘My Chats’ view for 24 hours.
Timer Reset: Every time you send a new reply, the 24-hour timer resets, ensuring that active conversations stay top-of-mind.
Contact Replies Included: Replies from contacts within the 24-hour window also keep the conversation in your ‘My Chats’ list.
Personalized View: Each operator sees only the chats they are actively managing. If multiple operators are handling different contacts, each has their own distinct ‘My Chats’ view.

Benefits of Using the ‘My Chats’ Filter

The ‘My Chats’ filter offers several key benefits for businesses using WhatsApp Business for customer communication:

Improved Focus: By filtering out inactive conversations, you can concentrate on the chats that require your immediate attention.
Enhanced Efficiency: Quickly access and manage your ongoing conversations without having to sift through a large volume of chats.
Reduced Risk of Missing Messages: Ensure that you never miss a reply from a customer, leading to faster response times and improved customer satisfaction.
Streamlined Workflow: Simplify your daily workflow by having a clear overview of your active conversations.
Increased Productivity: Spend less time searching for conversations and more time engaging with your customers.

Practical Examples of the ‘My Chats’ Filter in Action

Let’s look at some practical examples of how the ‘My Chats’ filter can benefit your business:

Example 1: E-commerce Customer Support

Imagine you’re an e-commerce business using WhatsApp Business to provide customer support. A customer messages you with a question about a product. You reply with the answer. The ‘My Chats’ filter automatically adds this conversation to your view. If the customer replies within 24 hours, the conversation remains in your ‘My Chats’ list. If they don’t reply, the conversation is automatically removed after 24 hours, keeping your view clean and focused.

Example 2: Lead Qualification

Your marketing team is using WhatsApp Business to qualify leads. An operator sends an initial message to a potential customer. The ‘My Chats’ filter adds this conversation to the operator’s personal view. As the operator engages with the lead, sending and receiving messages, the conversation remains visible. This ensures that the operator can easily track and manage their lead qualification efforts.

Example 3: Appointment Reminders

A business uses Spoki to send automated appointment reminders via WhatsApp. When a customer replies to confirm or reschedule, the conversation appears in the relevant operator’s ‘My Chats’ view. This allows the operator to quickly address any scheduling issues and provide personalized assistance.

The ‘My Chats’ filter seamlessly integrates with various WhatsApp automation strategies, enhancing their effectiveness:

WhatsApp Business API Integration

When using the WhatsApp Business API, Spoki’s ‘My Chats’ filter helps you manage the increased volume of conversations that automation can generate. By focusing on active conversations, your team can provide timely and personalized support to customers who require human intervention.

Chatbot Interactions

Even with a chatbot handling initial inquiries, some conversations will require a human touch. The ‘My Chats’ filter ensures that when a conversation is handed off from the chatbot to a live agent, it’s easily accessible and managed within the agent’s personalized view.

Automated Messaging Campaigns

When running automated messaging campaigns, such as promotional offers or product updates, the ‘My Chats’ filter helps you track and respond to customer replies efficiently. You can quickly identify and address any questions or concerns raised by customers, maximizing the impact of your campaigns.

Optimizing Your WhatsApp Communication with Spoki

Spoki provides a comprehensive suite of tools to optimize your WhatsApp communication, including:

WhatsApp Business API Integration: Connect your WhatsApp Business account to Spoki for advanced automation and scalability.
Chatbot Builder: Create custom chatbots to automate routine tasks and provide instant support to your customers.
Automated Messaging: Send personalized messages to your customers based on triggers and events.
CRM Integration: Integrate Spoki with your CRM to centralize customer data and streamline your workflows.

Further Resources

To learn more about optimizing your WhatsApp communication with Spoki, explore these resources:

Spoki Blog: Discover best practices, tips, and strategies for using WhatsApp Business effectively.
WhatsApp Business API Documentation: Get detailed information about integrating with the WhatsApp Business API.

Conclusion

Spoki’s new ‘My Chats’ filter is a powerful tool for businesses looking to streamline their WhatsApp communication and improve customer engagement. By providing a personalized view of active conversations, it helps you focus on what matters most: providing excellent customer service and driving business growth. Experience the difference today!

Start for free with Spoki — no credit card required.

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Streamline Your WhatsApp Communication with Spoki’s New ‘My Chats’ Filter

What is the ‘My Chats’ Filter?

The ‘My Chats’ filter is a personalized view of your active conversations within the Spoki platform. Here’s how it works:

Automatic Inclusion: When you initiate a conversation by sending a message to a contact through Spoki, that chat automatically appears in your ‘My Chats’ view.
24-Hour Visibility: Each chat remains visible in your ‘My Chats’ view for 24 hours.
Timer Reset: Every time you send a new reply, the 24-hour timer resets, ensuring that active conversations stay top-of-mind.
Contact Replies Included: Replies from contacts within the 24-hour window also keep the conversation in your ‘My Chats’ list.
Personalized View: Each operator sees only the chats they are actively managing. If multiple operators are handling different contacts, each has their own distinct ‘My Chats’ view.

Benefits of Using the ‘My Chats’ Filter

The ‘My Chats’ filter offers several key benefits for businesses using WhatsApp Business for customer communication:

Improved Focus: By filtering out inactive conversations, you can concentrate on the chats that require your immediate attention.
Enhanced Efficiency: Quickly access and manage your ongoing conversations without having to sift through a large volume of chats.
Reduced Risk of Missing Messages: Ensure that you never miss a reply from a customer, leading to faster response times and improved customer satisfaction.
Streamlined Workflow: Simplify your daily workflow by having a clear overview of your active conversations.
Increased Productivity: Spend less time searching for conversations and more time engaging with your customers.