Artificial Intelligence

AI 24/7 Customer Support

Automated customer service powered by your knowledge base

Deploy an AI agent that answers customer questions 24/7 based on your knowledge base. Handle FAQs, troubleshoot issues, and provide instant support while your team sleeps.

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Spoki AI ChatLive

I want to return my order #12847.

No problem — I've started your return. Choose a pickup date?

Return created ✓
Resolved by AI
Label generated · PDF ✓
Avg handle time: −42%

Key Benefits

Always Available

Support customers around the clock

Knowledge-Based

Answers from your FAQs, docs, and website

Seamless Handoff

Transfer to humans when needed

How It Works

1

Upload Knowledge

Add FAQs, PDFs, and website content

2

Train AI

AI learns from your knowledge base

3

Deploy Agent

AI handles support conversations automatically

Related Use Cases

Discover how businesses use this feature

Related Features

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Recommended Integrations

Connect this feature with your favorite tools

Ready to get started?

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Frequently Asked Questions

How many features does Spoki offer?

Spoki includes 50+ features across marketing automation, customer support, sales enablement, and AI. Key capabilities include bulk messaging, chatbot builder, drag-and-drop flow builder, team inbox, abandoned cart recovery, payment collection, and AI agents — all accessible from a single dashboard.

Do I need technical skills to use Spoki?

No. Spoki is designed for marketing and support teams with zero coding skills. The visual flow builder uses drag-and-drop logic, templates are pre-built, and integrations connect in a few clicks via Zapier or Make. Developers can use the REST API and webhooks for custom setups.

Which AI features are included?

Spoki includes AI-powered chatbots for 24/7 customer support, automatic lead qualification, smart reply suggestions, sentiment analysis, and AI agents that can handle complex multi-turn conversations. AI features are available on Service and Marketing plans.

Can I automate WhatsApp messages with Spoki?

Yes. Spoki's automation engine lets you create unlimited workflows triggered by events like form submissions, cart abandonment, payment confirmations, or scheduled times. Each workflow can include conditional logic, delays, A/B tests, and multi-channel actions across WhatsApp, SMS, and email.

What reporting and analytics does Spoki provide?

Spoki provides real-time dashboards tracking message delivery rates, open rates (typically 98%), click-through rates, conversion rates, and ROI per campaign. You can segment data by channel, campaign, operator, and time period. Advanced analytics are available on the Marketing plan.

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