Spoki Features

Give

superpowers to your

WhatsAppWhatsApp

Spoki Business

Online

Spoki

Core Features

8 features

Meta Catalog

Showcase your products directly on WhatsApp with Meta's integrated catalog

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WhatsApp Forms

Collect customer data directly in chat with native forms

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Live Chat

Real-time customer conversations on WhatsApp

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Multi-Operator

Empower your entire team to manage WhatsApp conversations

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Deals Management

Track and manage sales opportunities from WhatsApp conversations

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Ticket Management

Organize and track customer support requests efficiently

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List Segmentation

Organize contacts into targeted segments for personalized messaging

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Massive Campaigns

Send bulk WhatsApp messages to thousands of contacts

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Analytics

3 features

Message Analytics

Track open rates, interactions, and message performance

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Automation Analytics

Measure the performance of your automated workflows

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Ticket Analytics

Analyze support performance with detailed ticket metrics

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Advertising

1 feature

Click to Message Ads

Drive conversions with Meta, Google, and LinkedIn ads that start WhatsApp conversations

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Developer Tools

3 features

API

Full REST API for custom integrations and advanced workflows

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Webhooks

Receive real-time events for instant automation

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Embedding

Embed WhatsApp chat widgets on your website

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Automations

2 features

Fallback Messages

Multi-channel fallback to ensure message delivery

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Abandoned Cart Recovery

Recover lost sales with automated cart reminders on WhatsApp

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Artificial Intelligence

Custom AI Agents

1 feature

Custom AI Agents

Create AI agents tailored to your specific business needs

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Sales AI Agent

7 features

AI Product Suggestions

Smart product recommendations in WhatsApp conversations

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AI Upsell & Cross-sell

Intelligent upselling and cross-selling powered by AI

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AI Order Completion

Guide customers to complete their purchases with AI assistance

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AI Cart Sharing

Send shopping carts directly in WhatsApp conversations

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AI Checkout Sharing

Send instant checkout links in WhatsApp

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AI Payment Request

Request and collect payments via PayPal in WhatsApp

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AI Shipping Information

Collect shipping details automatically through AI conversations

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Customer Service AI Agent

3 features

AI 24/7 Customer Support

Automated customer service powered by your knowledge base

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AI Knowledge Training

Train your AI with FAQs, documents, and website content

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AI Tools Connection

Connect external tools and data sources to your AI agents

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GenAI Tools

2 features

AI Template Generation

Generate perfect message templates with AI

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AI Template Translation

Translate message templates instantly with AI

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Agentic AI

2 features

AI Suggested Replies

Get intelligent reply suggestions as you chat

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AI Automatic Replies

Let AI handle conversations automatically

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AI Communication Tools

4 features

AI Auto Translation

Real-time multilingual chat translation

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AI Speech to Text

Transcribe voice messages automatically

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AI Message Summary

Get instant summaries of long conversations

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AI Sentiment Analysis

Understand customer emotions in real-time

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Integrations

The integration of new tools is essential for businesses to grow without obstacles. For this reason, we offer a simple and scalable solution that allows you to integrate over 4000 tools thanks to our partnership with Zapier and our customizable APIs. With Spoki, you get integrations and business without limits.

WooCommerce
HubSpot
API
ActiveCampaign
PrestaShop
Shopify
Zapier
Facebook
Spoki Logo
API

API

WhatsApp

WhatsApp Web

GetResponse

GetResponse

Google Ads

Google Ads

Google Sheets

Google Sheets

📅

Google Calendar

ActiveCampaign

ActiveCampaign

BigCommerce

BigCommerce

BrainLead

BrainLead

Braintree

Braintree

Brevo

Brevo

Calendly

Calendly

ClickFunnels

ClickFunnels

Connectif

Connectif

CRM (self-developed)

Customized CRM

Ecommerce (self-developed)

Custom E-Commerce

Facebook Ads

Facebook Ads

HubSpot

HubSpot

IFTTT

IFTTT

Klaviyo

Klaviyo

Pipedrive

Pipedrive

PrestaShop

PrestaShop

Qapla'

Qapla

Salesforce

Salesforcet

Semplisio

Semplisio

Shopify

Shopify

Smarty

Smarty

Webhook

Webhook

WooCommerce

WooCommerce

WPNotif

WPNotif

Zapier

Zapier

Zoho Marketing Automation

Zoho Marketing Automation

Intercom

Intercom

Kajabi

Kajabi

Keap

Keap

LinkedIn Lead Gen Forms

LinkedIn

Magento

Magento

Zoom

Zoom

Mailchimp

Mailchimp

Make

Make

n8n

n8n

Meta Ads

Meta Ads

Pabbly

Pabbly

PayPal

PayPal

Sendcloud

Sendcloud

ShippyPro

ShippyPro

Stripe

Stripe

WebinarJam

WebinarJam

Zendesk

Zendesk

Zoho CRM

Zoho CRM

Infinite possibilities with Spoki and Zapier

Spoki
Connection
Zapier

Connect Spoki with thousands of other apps through Zapier to automate your workflow and enhance customer communication.

Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

We have different plans suitable for various needs. Visit the Pricing page for updated details.

Is there a free trial?

Yes, Spoki usually offers a trial period or a free plan to test the platform.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

View all FAQs

Try Spoki for free

Receive 5 euro free credit now!

Spoki

info@spoki.com

+39 351 54 95 135

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VAT NUMBER: IT02717930743

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Features

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  • deals-management
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  • ai-auto-translation
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  • ai-message-summary
  • ai-sentiment-analysis

Integrations

  • ActiveCampaign
  • API
  • BigCommerce
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  • Zoho Marketing Automation
  • Zoom

Use Cases

  • Instant Booking
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  • Real-time Updates
  • Lead Capture & Nurture
  • Notifications & Alerts
  • Re-engagement & Winback
  • Guided Decision Making
  • Document Delivery
  • Human Handoff & Routing
  • Feedback & NPS Collection
  • Automotive
  • E-commerce
  • Real Estate
  • Beauty & Fashion
  • Services B2B
  • E-commerce Holiday Promotions
  • E-commerce Lead Generation
  • E-commerce VIP List
  • E-commerce Discount Reminders
  • E-commerce Stock Alerts
  • E-commerce Cart Recovery
  • E-commerce Website Support
  • E-commerce FAQ Automation
  • E-commerce Transactional
  • Automotive Maintenance Packages
  • Automotive Lead Generation
  • Automotive Free Consultation
  • Automotive Personalized Offer
  • Automotive Availability Notification
  • Automotive Quote Sending
  • Automotive Admin Support
  • Automotive FAQ Automation
  • Automotive Product Recalls
  • Automotive Long Term Rental
  • Healthcare Prevention Packages
  • Healthcare Personalized Consultations
  • Healthcare Monthly Promotions
  • Healthcare Family Packages
  • Healthcare Exam Reminders
  • Healthcare Review Requests
  • Healthcare Admin Contacts
  • Healthcare Report Pickup
  • Healthcare Appointment Management
  • Education Course Promotions
  • Education Lead Generation
  • Education Event & Webinar Promos
  • Education Personalized Offers
  • Education Enrollment Reminders
  • Education Admin Support
  • Education FAQ & Documents
  • Education Schedule Updates
  • Wellness Promotions
  • Wellness Lead Generation
  • Wellness Referral Program
  • Wellness Subscription Reminders
  • Wellness Review Requests
  • Wellness Online Booking
  • Wellness Multiservice Proposals
  • Wellness QR Reception
  • Wellness Customer Clustering
  • Beauty Promotions
  • Beauty Lead Generation
  • Beauty Catalog & Materials
  • Beauty Quote Followup
  • Beauty Commercial Offers
  • Beauty Cart & Orders
  • Beauty B2B Communication
  • Beauty Chat Button
  • Beauty FAQ Automation
  • Hospitality Promotions
  • Hospitality Lead Generation
  • Hospitality Catalogs
  • Hospitality Quote Followup
  • Hospitality Review Requests
  • Hospitality Online Booking
  • Hospitality QR Reception
  • Hospitality FAQ Automation
  • Hospitality B2B Suppliers
  • Hospitality Reception Contact
  • Food Event Promotion
  • Food Lead Generation
  • Food Menu & Offers
  • Food Digital Flyers
  • Food Cart Recovery
  • Food Reservations
  • Food Info & Contacts
  • Food QR In-Store
  • Food FAQ Automation
  • Real Estate Property Proposals
  • Real Estate Lead Generation
  • Real Estate Free Consultation
  • Real Estate Personalized Offers
  • Real Estate Acquisition Campaigns
  • Real Estate Admin Support
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  • Finance Promotions
  • Finance Lead Generation
  • Finance Info Materials
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  • Finance Financial Evaluation
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  • Finance Deadline Reminders
  • Finance FAQ Automation
  • Lead Generation
  • FAQ Automation
  • Promotions
  • Admin Support
  • Review Requests
  • Personalized Offers
  • Online Booking
  • QR Reception
  • Cart Recovery
  • Quote Followup
  • Free Consultation
  • Admin Contacts
  • Drive to Store
  • B2B Communication
  • Multilingual Communication

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  • Other...

Industries

  • Professional Services
  • Shopping & Retail
  • Beauty, Spa & Salon
  • Clothing & Apparel
  • Automotive
  • Education
  • Medical & Health
  • Travel & Transportation
  • Food & Grocery
  • Finance & Banking
  • Telco & Telecommunications
  • Restaurant
  • Hotel & Lodging
  • Event Planning
  • Non-profit
  • Public Service
  • Marketing Agency
  • Entertainment & Media
  • Tourism
  • Real Estate
  • E-commerce

Buyer Personas

  • CEO / Founder
  • Marketing Manager
  • Marketing Specialist
  • Head of Sales / Sales Manager
  • BDR (Business Development Rep)
  • SDR (Sales Development Rep)
  • Account Executive
  • E-commerce Manager
  • CRM Manager
  • CRO Specialist
  • Customer Success / Support
  • Customer Support
  • CTO / Web Developer
  • IT Developer
  • HR Manager / Recruiter
  • Store Manager
  • Operations Manager
  • Automation Manager
  • Social Media / Communication Specialist
  • Communication Specialist
  • Copywriter
  • Community Manager
  • Account Manager
  • Head of Partners
  • Partner Manager
  • Affiliate Manager
  • Growth Hacker
  • BDR / SDR / Account Executive
  • Event Manager

Who is Spoki for

  • Ideal for SMB
  • Ideal for Enterprise
SpokiSpoki
Pricing
Channels
WhatsAppSpoki VoiceEmailTwo Way SMSOne Way SMSRCS (coming soon)Instagram (coming soon)TikTok (coming soon)
WhatsApp
WhatsApp
Voice
Voice
Email
Email
SMS 2-Way
SMS 2-Way
SMS 1-Way
SMS 1-Way
RCS
RCS
Instagram
Instagram
TikTok
TikTok

All Channels

Discover all available communication channels: WhatsApp, SMS, Spoki Voice, RCS and Email.

Explore channels
Features
FeaturesIntegrationsWhatsApp Simulator

WhatsApp Simulator

Try our interactive simulator to see how Spoki works in action.

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AI
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AI for Business

Discover how artificial intelligence can automate conversations and increase sales.

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The complete playbook for WhatsApp Marketing. Strategies, case studies and best practices.

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