How many features does Spoki offer?

Spoki includes 50+ features across marketing automation, customer support, sales enablement, and AI. Key capabilities include bulk messaging, chatbot builder, drag-and-drop flow builder, team inbox, abandoned cart recovery, payment collection, and AI agents — all accessible from a single dashboard.

Do I need technical skills to use Spoki?

No. Spoki is designed for marketing and support teams with zero coding skills. The visual flow builder uses drag-and-drop logic, templates are pre-built, and integrations connect in a few clicks via Zapier or Make. Developers can use the REST API and webhooks for custom setups.

Which AI features are included?

Spoki includes AI-powered chatbots for 24/7 customer support, automatic lead qualification, smart reply suggestions, sentiment analysis, and AI agents that can handle complex multi-turn conversations. AI features are available on Service and Marketing plans.

Can I automate WhatsApp messages with Spoki?

Yes. Spoki's automation engine lets you create unlimited workflows triggered by events like form submissions, cart abandonment, payment confirmations, or scheduled times. Each workflow can include conditional logic, delays, A/B tests, and multi-channel actions across WhatsApp, SMS, and email.

What reporting and analytics does Spoki provide?

Spoki provides real-time dashboards tracking message delivery rates, open rates (typically 98%), click-through rates, conversion rates, and ROI per campaign. You can segment data by channel, campaign, operator, and time period. Advanced analytics are available on the Marketing plan.

Features

Everything you can do with Spoki

From AI agents and automations to campaigns, sales and analytics — explore the capabilities that let you build, automate and grow on one platform.

Start free trial Explore features

Spoki AI ChatLive

I want to return my order #12847.

No problem — I've started your return. Choose a pickup date?

Return created ✓

Resolved by AI

Label generated · PDF ✓

Avg handle time: −42%

Spoki packs 36 product capabilities into a single WhatsApp-first platform: AI chatbots, a conversational sales agent, an automation builder, broadcasts with predictive send-time, a CRM with a unified customer profile, Voice AI for inbound and outbound calls, revenue-per-conversation analytics and 100+ native integrations (plus 4,000+ apps via Zapier, Make and n8n). Every feature runs on the official Meta WhatsApp Business API and is exposed to external AI agents — ChatGPT, Claude, Cursor — through a WebMCP endpoint with 10 tools. Spoki is Official Meta Tech Partner with certified WhatsApp Business API access and GDPR (EU data residency).

What does Spoki do?

Spoki packs 36+ product capabilities into a single WhatsApp-first platform: AI chatbots, a conversational sales agent, an automation builder, broadcasts with predictive send-time, a CRM with a unified customer profile, Voice AI for inbound and outbound calls, revenue-per-conversation analytics and 100+ native integrations (plus 4,000+ apps via Zapier, Make, n8n). Spoki is Official Meta Tech Partner with certified WhatsApp Business API access with direct access to the official WhatsApp Business API.

Platform capabilities

Explore what you can do with Spoki

Browse Spoki's capabilities by category — every feature opens a deep dive with use cases, real conversations and results.

Live Chat

Anna R.

I need help with my order

Paolo M.

Can I change my shipping address?

Elena S.

Thanks for the quick reply!

Anna R.

Online

I need help with my order

Hi Anna! I can help you with that. What seems to be the issue?

Agent is typing...

3 agents online

Avg response: 45s

Chat started ✓

+28%conversion uplift

Meta Catalog

Showcase your products directly on WhatsApp with Meta's integrated catalog

Learn more

+28%conversion uplift

WhatsApp Forms

Collect customer data directly in chat with native forms

Learn more

45%response rate

Live Chat

Real-time customer conversations on WhatsApp

Learn more

45%response rate

Multi-Operator

Empower your entire team to manage WhatsApp conversations

Learn more

+31%sales in 90 days

Deals Management

Track and manage sales opportunities from WhatsApp conversations

Learn more

45%response rate

Ticket Management

Organize and track customer support requests efficiently

Learn more

61%engagement

List Segmentation

Organize contacts into targeted segments for personalized messaging

Learn more

98%avg open rate

Massive Campaigns

Send bulk WhatsApp messages to thousands of contacts

Learn more

Integrations

The integration of new tools is essential for businesses to grow without obstacles. For this reason, we offer a simple and scalable solution that allows you to integrate over 4000 tools thanks to our partnership with Zapier and our customizable APIs. With Spoki, you get integrations and business without limits.