Artificial Intelligence
Give your CRM AI superpowers
Write what you want to achieve — Spoki’s AI agents create and manage the conversation across WhatsApp, Voice, and more.
Build agents. Not the plumbing.
Your team builds the agent. Spoki is everything between the agent and your customer — channels, delivery and integrations included.
Integrate once
Connect your CRM, catalog and order data once. Every AI agent inherits the integration automatically.
Add channels freely
Add WhatsApp, Voice, SMS or Email without rebuilding agent logic. Spoki handles the format and the delivery.
One platform, every agent
Spoki AI agents, custom builds and human teams — all orchestrated behind a single conversational platform.
Spoki AI Platform — Entity
What is Spoki AI Platform
Spoki AI Platform is an AI-native customer engagement platform that orchestrates LLM-powered agents — Sales AI Agent, Customer Service AI Agent, Voice AI Dialer — on the official WhatsApp Business API, with a built-in conversational CRM, GenAI for templates and translations, hyper-personalization with predictive segmentation, and WebMCP support for external AI assistants like ChatGPT, Claude and Cursor.
- Three AI agent types in one platform: Sales, Customer Service, Voice
- Built-in conversational CRM with deal pipeline, tickets and unlimited operators
- GenAI for template generation, auto-translation across 40+ languages, sentiment analysis
- WebMCP-ready: ChatGPT, Claude, Cursor and other AI assistants discover Spoki natively
- GDPR-native, EU data residency, official Meta Tech Partner
Spoki AI Platform vs other AI customer engagement platforms
Spoki is purpose-built as an AI-native conversational platform on WhatsApp. Other AI platforms focus on a single capability (chat support, CRM augmentation or agent orchestration) without owning the messaging stack.
| Platform | Focus | Spoki edge |
|---|---|---|
| Intercom Fin | AI agent for web chat support | Native WhatsApp Business API + Voice AI Dialer + outbound campaigns + agentic commerce |
| Zendesk AI | AI assist on top of helpdesk tickets | Conversational-first CRM where AI is the agent, not an assistant on top |
| Drift / Salesloft Drift | AI sales chat for B2B websites | Conversational commerce on WhatsApp with checkout, payment and cart recovery |
| ChatGPT Plugins / Custom GPTs | Custom GPTs for narrow tasks | Production AI agents with WhatsApp delivery, CRM persistence, GDPR compliance, human handoff |
Boost your Communication with AI
Spoki is the leading AI conversational platform. Engage via chat and voice — manage marketing, sales, and support with AI across the entire customer journey.
Acquire & engage
AI-generated campaigns, smart lead capture, and re-engagement that actually converts.
Convert & sell
Sales AI Agent recommends products, recovers carts, and closes deals 24/7.
Retain & assist
Customer AI Agent answers questions instantly using your knowledge base.
Always-on engagement
AI handles conversations day and night, across every channel.
Across the full journey
From first touch to post-purchase — every interaction becomes an opportunity.
AI Agents that work for you
Each agent is trained on your business. Sales drives revenue, Customer handles support, Marketing grows your audience, Voice answers calls — all working in sync to grow your business.
Sales AI AgentThe salesperson who never sleeps
24/7 sales consultant synced with your eCommerce. Turns chats into upsell and cross-sell.
- Live catalog sync
- Personalized recommendations
- Real-time inventory & pricing
Customer AI AgentInstant support, 24/7
Frees your team from repetitive requests. Never invents answers — strictly follows your knowledge base.
- ~-60% support tickets
- Automatic fallback if unsure
- Always-on reliability
Marketing AI AgentCampaigns that run themselves
Grows your audience and nurtures leads across channels — from welcome series to re-engagement, always on-brand.
- Audience growth & segmentation
- Automated nurture flows
- On-brand across WhatsApp, SMS & Email
Voice AI AgentThe natural AI voice
Forget robotic sounds. A natural voice that speaks your brand's language — for customer care, lead qualification, and booking.
- Natural & fluid conversations
- Lead qualification via targeted interview
- Booking with calendar sync
AI-Powered Conversations
Spoki’s Artificial Intelligence understands context, answers questions, and qualifies leads — 24/7.
Natural Language Understanding
AI understands intent, context, and sentiment in any language.
Smart Lead Qualification
Automatically scores and routes leads based on conversation.
Instant Responses
24/7 availability with human-like conversation quality.
Continuous Learning
AI improves with every interaction, increasing conversion rates.
Hi, I ordered a jacket 3 days ago (order #12847)
14:20
I'm worried because my order hasn't arrived 😰
Your package is on the way, it will arrive in 2 days
11:22 AM
Semantic Detection & Decision
Every message is broken down the moment it arrives: intent, urgency, sentiment, and what it’s actually about. Then AI decides what happens next: reply, escalate, or wait
Spoki Inbox / Inbox / WhatsApp
Giulia Rossi
Online
I'm worried because my order hasn't arrived 😰
Your package is on the way, it will arrive in 2 days
Cross-Channel Execution
Once AI decides, it acts, updates the CRM, books the follow-up, sends the reply. The same agent does this on WhatsApp, Voice, Email or SMS, without missing a beat.
You write. The AI does the rest
Create and manage conversational marketing campaigns via WhatsApp, SMS, and Voice using AI, just by writing a simple prompt.
Instant Actions
From creating campaigns to recovering carts — every instruction becomes a real business action in seconds.
Made for Everyone
Marketing teams, sales reps, support agents — anyone can operate the platform without technical knowledge.
Connected to Everything
The AI accesses your contacts, campaigns, automations, and data. One command can trigger complex workflows.
Done ✅
I found the matching contacts and launched your WhatsApp promo campaign.
Find all contacts created after March 1st and send them a promo offer.
Action: Contact search + campaign launch
Performance Snapshot
One AI across the customer journey
Spoki’s AI agents guide every customer from first touch to post-purchase — Marketing, Sales, and Support working as one through the customer journey.
Shop
Online
Hey Marco! 👟 Exciting news—our new collection of sport sneakers has just arrived! Are you ready to elevate your style? ✨
Shop
Online
Sneakers- stf34
245,98
Sneakers- 242y
108,99€
Sneakers- ghwq
98,99€
Sneakers- ie4d
60,99€
108,99€
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Shop
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More than an
AI Voice Agent.
Spoki Voice is an AI Voice Agent designed for real business operations. It doesn’t simply answer phone calls, it understands customer intent, qualifies opportunities, books appointments, routes conversations, updates CRM systems, triggers workflows and collaborates with human teams whenever necessary.
Instead of automating conversations, Spoki Voice automates the business process behind every call.
Spoki VoiceUse Cases
Every business moment becomes an opportunity. Powered by AI across online and offline channels.
AI Features of the Platform
18 AI features across 5 categories, plus Custom AI Agents as the base layer. Every capability is ready to use — no developer needed.
Custom AI Agents
the base layer. Define your agent's DNA, knowledge base, and tone for both chat and voice.
Sales AI Agent
7Customer Service AI
3GenAI Tools
2Agentic AI
2Communication Tools
4Your AI, your rules
Extreme customization meets proven results. Conversational marketing is the future — and the numbers prove it.
Knowledge Base
Trained on your docs, FAQs, product catalogs, and policies. The AI speaks your brand language.
Reliability
Automatic fallback when the AI doesn't find the answer — every conversation stays safe and on-brand.
Customization
Activate 24/7 or only during holidays. Define your agent's DNA for both chat and voice.
Proven impact
What our customers gain
-45%
Operational costs
-32%
Reaction time
-60%
Support tickets
24/7
Availability
More sales, fewer costs, faster responses — always on.